RETURNS & EXCHANGES POLICY

At [Your Brand Name], we want you to be completely satisfied with your purchase. 
If you are not entirely happy with your order, we are here to help. 
Please read our Returns & Exchanges Policy below for detailed information.

RETURNS

Eligibility for Returns:
  • Items must be returned within 14 days from the date of delivery.
  • Products must be unused, unworn, and in their original condition with tags and packaging intact.
  • Earrings cannot be returned due to hygiene reasons unless they are defective.

How to Initiate a Return:

  1. Contact our customer support team at [insert contact email] with your order number and reason for return.
  2. We will provide you with return instructions and a return address.
  3. Securely package the item(s) and ship them back to us using a  trackable shipping service.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
  • We recommend using a trackable service as we are not responsible for lost returns.

Refund Processing:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and credited to the original payment method.

EXCHANGES

Eligibility for Exchanges:
  • Exchanges are accepted within 14 days of delivery.
  • Items must meet the same conditions as stated under the Returns section.

How to Initiate an Exchange:

  1. Contact our customer support team at [insert contact email] with your order number, the item you wish to exchange, and the replacement item.
  2. We will provide you with exchange instructions and the return address.
  3. Ship the original item back to us using a trackable shipping service.

Exchange Shipping Costs:

  • Customers are responsible for the cost of returning the original item.
  • We will cover the cost of shipping the replacement item to you.

DAMAGED OR DEFECTIVE ITEMS:

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide your order number, a description of the issue, and photos of the product and packaging. We will work to resolve the issue promptly by offering a replacement or refund.

NON-RETURNABLE ITEMS

Earrings (for hygiene reasons unless defective)
  • Gift cards
  • Custom or personalized items

CONTACT US

If you have any questions or need assistance with a return or exchange, please contact our customer support team at [insert contact email]. We are here to help.

Effective Date

[insert date]